Refund and Returns Policy

Returns

If you are not completely satisfied with your purchase, you have 7 Days from the date of delivery to return the item(s). To be eligible for a return, your product must be unused, in the same condition that you received it, and in its original packaging.

To initiate a return, please contact our customer service team at galacare.cosmetic@gmail.com or +91 8976350969. They will guide you through the return process and provide you with a Return Merchandise Authorization (RMA) number.

Refunds

Once we receive your returned item, our team will inspect it to ensure it meets the return criteria. If your return is approved, we will initiate a refund to your original method of payment. Please allow 7 days for the refund to reflect in your account, depending on your payment provider.

Exchanges

If you wish to exchange an item for a different product or shade, please contact our customer service team to arrange for an exchange. Exchanges are subject to product availability.

Shipping Costs

Shipping costs for returns or exchanges are the responsibility of the customer, except in the case of damaged or defective items. In such cases, please contact our customer service team for further instructions.

Damaged or Defective Items

If you receive a damaged or defective product, please notify us immediately. We will arrange for a replacement or issue a refund, including any applicable shipping costs.

Gift Returns

If you received a product as a gift and need to make a return, please contact our customer service team for assistance.

Contact Us

For any questions or concerns related to our Refund and Returns Policy, please reach out to our customer service team at galacare.cosmetic@gmail.com or +91 8976350969.